Refund policy

Returns and refunds

Last updated: 28 August 2026

Return period

For orders delivered to France, Belgium, Luxembourg, the United Kingdom, Switzerland or the United States, you have 14 days from receipt to request a return, subject to legal exceptions and the conditions below. This commercial policy does not limit the statutory rights applicable in your country of residence.

Requesting a return

Before sending anything, email sav@olvyra.fr with your order number, the product concerned and the reason for your request. We will provide the instructions and return address for that product.

Do not send any parcel to the administrative address in Bordeaux or return any product without prior authorisation. The return address depends on the product and the logistics partner's warehouse that processed the order.

Product condition

The product must be returned complete, unused and unworn, with its accessories, labels and original packaging where present. Proof of purchase is required.

Return costs

For withdrawal or a change of mind, return shipping costs remain the customer's responsibility. No universal free return label is provided. If the product is damaged, defective, non-conforming or different from the item ordered, Olvyra will provide the appropriate solution after checking the information submitted.

No restocking fee is charged.

Damaged, defective or incorrect product

Inspect your order on receipt and promptly contact sav@olvyra.fr. Attach clear photographs of the product, packaging and shipping label, along with your order number, so we can assess the situation.

Exceptions

The right of withdrawal does not apply, in particular, to personalised goods, perishable products, sealed goods that cannot be returned for hygiene or health-protection reasons once unsealed, or other exceptions provided by law. Gift cards are non-refundable. The fact that an item is on sale does not remove the statutory right of withdrawal.

Refunds

After receiving and inspecting the return, we will inform you of the decision. Where a refund is due, it is made to the original payment method within a maximum of 14 days. We may withhold the refund until we have recovered the goods or received proof of dispatch. The time for the refund to appear then depends on the bank or payment provider.

Exchanges and cancellations

Direct exchanges are not offered. To obtain another model, return the accepted item and place a new order. Cancellation is possible before order processing has begun; after dispatch, the return procedure applies.