Privacy Policy

Last updated: July 18, 2026

Olvyra operates this online store and website, including the related content, features, products and services (the "Services"). The store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, make a purchase or otherwise communicate with us.

Personal information we collect or process

Depending on how you interact with the Services, we may collect or process:

• Contact details, including your name, billing address, shipping address, phone number and email address.
• Account information, including your login details, preferences and settings.
• Order and transaction information, including products viewed, added to your cart, purchased, returned or cancelled, payment confirmation and order history.
• Communications that you send to our customer service.
• Device and usage information, including browser, device, network connection, IP address and how you use the Services.

Payment information is processed by secure payment providers integrated with Shopify. Olvyra does not store complete payment card numbers.

How we collect information

We collect information directly from you, automatically through the Services and cookies, and from service providers or partners that help us operate the store.

How we use personal information

• To provide and improve the Services, process payments and orders, arrange shipping, manage customer accounts, returns and refunds, and offer customer support.
• To protect the store and customers, authenticate accounts, prevent fraud and address illegal or harmful activity.
• To communicate with you about your account, orders or requests.
• To send marketing communications or show relevant advertising where permitted by law and, when required, with your consent.
• To comply with legal obligations, enforce our terms and protect our rights.

How we disclose personal information

We may disclose information when necessary to Shopify, payment providers, suppliers and fulfilment partners, carriers, hosting and technical providers, customer-service tools, analytics or marketing providers, professional advisers and public authorities where required by law. We may also disclose information in connection with a business transaction or when you ask us to do so.

Shopify

The Services are hosted by Shopify, which processes information about your access to and use of the Services. Information submitted through the store may be shared with Shopify and service providers in countries other than your country of residence. You can learn more in Shopify's Consumer Privacy Policy and use the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies needed for the store to operate, remember preferences, measure performance and, where enabled, support analytics or marketing. Where required, non-essential cookies are used only after consent. You can manage available choices through the cookie settings shown on the website.

Retention and security

We retain personal information only for as long as reasonably necessary to provide the Services, manage our relationship, comply with legal obligations, resolve disputes and enforce our agreements. No security measure is perfect, but we use appropriate measures and trusted providers to protect information.

Your rights

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, and withdraw consent where processing is based on consent. These rights may be subject to legal exceptions. We may need to verify your identity before responding.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in them. We may still send non-promotional messages about your account or orders.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority applicable in their jurisdiction.

Third-party links

The Services may link to websites operated by third parties. Their privacy and security practices are governed by their own policies, and Olvyra is not responsible for those websites.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, legal requirements or the Services. The revised version will be posted on this page with an updated date.

Contact

For privacy questions or to exercise your rights, contact us at contact@olvyra.fr.